*No refunds only exchanges or requests for parts.
*Product exchanges are only possible for products with factory errors.
*To file a request for an exchange please send an email to firstname.lastname@example.org
Please include: Order # , Product Code (Ex. PN-34) , and a picture of the factory error product.
ALL CASES WILL BE REVIEWED IN 2 OR 3 BUSINESS DAYS
*After receiving your package there is a 24 hour window to make a claim regarding missing or damaged products.
*Exchanges will not be done for products such as any type of chains/necklaces and bracelets that have issues with the end clasps. You can request new clasps for your next order.
*We do encourage you to buy your own set of fixing materials such as tweezers, cleaning
cloths, jewelry clasps to fix jewelry.
*If a product is out of stock or it has a factory error before your package is sent. We will call the phone number provided, if there is no answer there will be an exchange for a similar product.